Frequently Asked Questions
Everything you need to know about shopping with Cosette di Ames.
How long will it take to receive my order?
Standard shipping usually takes 3-5 business days for domestic orders. International shipping times vary by destination but typically range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Cosette di Ames accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
Where are your garments manufactured?
We pride ourselves on ethical production. Our collections are designed in-house and manufactured in certified ateliers that prioritize sustainable practices and fair labor conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.